Privacy policy

Last updated: June 2026

Data Controller

Bakoya, for the poutoulou.fr website.
Contact: contact@poutoulou.fr

Data Collected

As part of operating the poutoulou.fr website, we collect: first and last name, delivery address, email, phone number (if provided), payment data (processed by our secure payment provider; no banking data is stored), and browsing data (cookies).

Purposes

Order processing and tracking, customer communication, after-sales service, legal and accounting obligations.

Legal Basis

Performance of the sales contract (Article 6.1.b GDPR) and legal obligations.

Data Retention

Order data: 5 years. Browsing data: 13 months maximum.

Data Sharing

Your data is shared only with the service providers required to fulfill your order (carrier, payment provider). It is never sold to third parties.

Your Rights

Access, rectification, erasure, portability, objection: contact@poutoulou.fr. You may also file a complaint with the CNIL (the French data protection authority).

Cookies

This site uses technical cookies necessary for its operation and, depending on your choices, analytics cookies. Manage your preferences via our cookie banner or your browser settings.