Delivery Times

Your order is prepared and ships within 24 hours (business days) after payment confirmation. As soon as it ships, you receive an email with your tracking number.

Delivery in mainland France: 1 to 2 business days for express, 2 to 4 business days for standard.

Delivery in Europe: 4 to 5 days.

International delivery: 7 to 14 days depending on the destination.

Shipping Costs

Mainland France: €2.99 standard, €7.60 express. European Union: €4.99. Rest of the world (outside the EU): €8.99. Costs are calculated automatically based on the delivery address, at checkout.

Delivery Method

All orders are sent via tracked Colissimo. The link sent by email lets you track your package in real time.

Discreet Packaging

Your order travels in a neutral package, with no mention of the contents on the packaging.

Customs and International

We ship throughout Europe and to many countries worldwide. Any customs fees or import taxes remain the responsibility of the recipient, according to the regulations of the destination country.

A Problem with Your Delivery?

If your package does not arrive within the stated timeframe, write to us at contact@poutoulou.fr or via the contact form: we reply within 24 business hours.